Walk-In drive in IBM,Bangalore,Pune on 19th October 2013

Post Date: 11th Oct 2013

Company Profile:IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. 

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. 

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. 

Job Description: Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 

# Remote Infrastructure support delivery 

# perform problem cause analysis 

# Resolve routine customer problem 

# Ability to Identify Opportunity & Implement Process Improvements 

# has technical experience and skills in the areas of problem determination, creativity and analysis. 

# Ability to meet a set of defined account agent productivity measurements. 

# Understanding of operating systems

Salary: Best in Industry

Industry: IT/Software

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role: Associate/Senior Associate -(NonTechnical)

Location :Pune /Bangalore 

Essential Qualification:UG - Any Graduate, Graduation Not Required, Diploma 

PG - Any Postgraduate 

DOCTORATE - Doctorate Not Required

Venue: IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore

Or

IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 

Contact Person:- Shravan / Arun / Padmaja 

For any Query post your comments 

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