HCL For freshers. B.Tech (CS/ECE/IT/EEE/E&I), BCA/B.SC (CS,IT,Mathemetics,Statistics) : 2013 batch, Bangalore

Comapny name : HCL Technologies and HCL Infosystems

Criteria:
B.Tech (CS/IT/EEE/ECE/E&I)
BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
60% throughout in academics, No current backlogs
2013 pass out only

Date of Application: 10th October 2013 Thursday
Venue:
CMR Institute of Technology (CMRIT)
No. 132, AECS LAYOUT,
ITPL Main Road,
BLR-370,
Bangalore,
Karnataka.
contact number - 080-28524466

Time: from 9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained).

Responsiblity:

• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Soft skill:

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills

Post date: 01 Oct, 2013

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